Return Policy
We want you to love your shine! If for any reason you're not completely satisfied with your purchase, we're here to help.
Returns
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Returns are accepted within 30 days of the purchase date.
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Items must be unused, unopened, and in their original packaging.
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To initiate a return, please email us at sydneyssoapandshine@outlook.com with your order number and reason for return.
Refunds
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Once we receive your return, we’ll inspect it and notify you of the status.
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Approved returns will be refunded to your original payment method within 5–7 business days.
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Shipping costs are non-refundable.
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at sydneyssoapandshine@outlook.com with a photo of the damage.
Non-Returnable Items
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Used or opened products
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Sale or clearance items
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service.